Customer Support

Thank you for your interest in Soulsign.com.  Please feel free to contact us with any questions or concerns you may have.

 

Company Contact

Soulsign Publishing
PO Box 10517
Burke, Virginia 22009 
U.S.A.
+(505) 333.9231
customersupport@soulsign.com

 

Shipping Policy

We use USPS Priority Mail to send your products to you. Normal turnaround time is 2 days after receipt of your order. You then receive your order 1-3 days (depending on your location) later.

 

Return & Cancellation Policy

Though we’ve received no returns from our customers since we opened our Store in 2004, the possibility still exists. We accept returns within 30 days after the order date. The customer is responsible for returning the product to us. Once we receive the return item(s), a refund is issued minus the original shipping fee within one week. Refunds are issued in the form of a credit to our store for a future purchase. The reason for this is due to the returned product being unable to be re-sold. If an order cancellation is received between order completion and shipping your item(s) to you, a refund is issue for the full amount.

 

Refund Policy

A refund is the actual reimbursement of the cost of a product to you. Soulsign.com accomplishes the refund by sending to you a check reimbursement for the amount charged to your credit card or online payment account (ie, PayPal) or by issuing a reversal of the charge with your credit card company

  

Legal Disclaimer

This Site is owned and operated by Soulsign.com. Unless stated otherwise, all of the content contained on the Site (including, but not limited to, text, images, descriptions and designs) is the intellectual property of Soulsign or its subsidiaries (collectively, “Soulsign”) and is intended only for use on our Site. Accordingly, Soulsign owns the copyright in all information or materials provided here unless stated otherwise. No material from this Site may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any manner or form except as explicitly outlined. Modification of the materials or use of the materials for any purpose other than those purposes explicitly permitted is a violation of Soulsign’s copyright and/or other proprietary rights. The use of any materials from this Site on any other website or networked computer environment is prohibited.  Read the full disclaimer »

 

Privacy Policy

At Soulsign.com, your privacy and security are taken seriously. We will always take any measure to protect your personal information. If you have any questions or concerns about our privacy and security policies or anything else on our site, please don’t hesitate to contact us with the form below. Read the full disclaimer »

 

Contact Customer Support

Please use this form with questions about your order:

Be Sociable, Share!